FAQ

How long does delivery take?
Most orders arrive within 7–10 business days.

Is shipping free?
Yes. Shipping is free on all orders.

Where do you ship?
France, Belgium, and Switzerland.

What if my item arrives damaged?
Contact us within 48 hours with photos and we’ll resolve it.

Can I return a vase or clock?
Yes, if unused and returned within 30 days.

Who pays for return shipping?
Customers cover return shipping unless the item is defective or incorrect.

When will I receive my refund?
Refunds are processed within 7 business days after inspection.

Can I cancel my order?
Yes, if it hasn’t shipped yet.

How do I track my order?
Tracking details are emailed once your order ships.

Do you have a physical store?
No. Atranie operates exclusively online.

Which payment methods are accepted?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.

Is checkout secure?
Yes. All transactions are SSL-encrypted.

How can I contact you?
📧 info@atranie.com
Response time: 1–2 business days

Phone: + 47 479 90 493

Address: 25 Williamson Drive, Helensburgh, G84 7LH, United Kingdom

Email: info@atranie.com

Do you need support?
Please contact us. We will respond within 24 hours.

Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)